How do I return an item?
A returns form is provided in every package.
- 1) fill in the form detailing if you wish to return or exchange your items
- 2) place form inside the package
- 3) cut out the address label provided on the returns form and stick on your parcel
Customers are responsible for payment of returns postage.
PLEASE NOTE returns must be made within 14 days of receiving your order.
All items must be in the original UNUSED condition with tags still attached.
What are the different shipping options?
- UK Standard Delivery; 2-5 working days (£3.99)
Standard UK orders are shipped daily with Royal Mail.
- UK next day delivery (Monday to Friday) - Before 3pm (£5.99)
UK Next Day orders are shipped. Tracking will be provided.
- UK Saturday delivery - Before 3pm (£9.99)
Tracked and signed for (Guarenteed 24hr delivery)
- Worldwide Shipping:
International shipping start from (£12.99)
Cost of shipping varies depending on location and weight.
INTERNATIONAL orders are shipped.
MISS LUNA will not be responsible for any custom import charges.